Molecular is a brand of Powerclean Chemicals Limited. We supply cleaning chemicals and accessories/equipment to consumers and businesses. Please read our terms and conditions before placing an order on our website. If you cannot find what you are looking for then please contact us by email; hello@molecular-uk.com, telephone; 01728 831849 or by letter that can be sent to; Powerclean Chemicals LTD. (Molecular), Eastlands Industrial Estate, Leiston, Suffolk, IP16 4LL. Our working hours are 8am – 5:00pm Monday – Thursday and 8am – 4pm on Fridays.
When the words “we”, “our”, “us” are used, this refers to Powerclean Chemicals LTD. (Molecular). When referring to “you” or “your” this is in reference to yourself, the customer (consumer).
ORDERS
All orders received by Molecular (Powerclean Chemicals LTD.) will processed as soon as we can. Sometimes this can take longer than expected, however, we aim to do this within 3 working days. Orders are placed online on our website, www.molecular-uk.com. Orders can be placed via email at hello@molecular-uk.com or via telephone on; 01728 831849. We would like to advise that placing orders like this can further delay delivery times and can sometimes be missed or overlooked. We would like to advise our customers that Powerclean Chemicals LTD. (Molecular) retains full ownership of products ordered until full payment has been received. Please note that we, Powerclean Chemicals LTD. (Molecular), have full ownership of and have legal consent to cancel your order if full payment has not been received.
RETURNS/REFUNDS
Returns can be made within 30 days of purchase. Please note that this means the date of when the order was placed, not when the order was received by the consumer. A full refund will be provided for all items that have been returned. Please note that we do not offer any refunds on delivery charges. Any returns made by the consumer/customer will have to be paid for by themselves. Powerclean Chemicals LTD. (Molecular) do not cover the cost of any carriage on any returns. We do not offer a free returns policy. If you are not satisfied with your order then a full refund can be issued for the item(s) once we have received the goods. Please note that the consumer is liable for any items that have been damaged or lost upon return.
FAULTY/DAMAGED GOODS
If any products are damaged in transit, or received damaged/faulty, then Powerclean Chemicals LTD. (Molecular) will ask for proof of this. This can be emailed to us at hello@molecular-uk.com. Pleas note that it can take up to 5 working days for us to process your email and for someone to respond to you. A refund will be issued once we, Powerclean Chemicals LTD. (Molecular), have accepted your request. Replacement products can also be issued if the consumer consents to it. This can only be done via email. If an item was ordered by mistake, then we ask that you fill out your returns form provided with your order before returning. Please note that failure to do so can affect your refund.
ORDERING & PRICES
All orders can be made on our website, www.molecular-uk.com. All prices on our website are up to date and are the current price. Prices will vary and change from time to time, but you will never be paying any more than what is quoted on our site. Orders can also be placed via email to hello@molecular-uk.com and by telephone on 01728 831849. We would like to advise that ordering in these ways can prolong delivery and can take up to 10 working days to process. If you have any issues with making an order then please email us at hello@molecular-uk.com and we will aim to respond within 5 working days.
DELIVERY
We aim to get your order delivered to you as quickly as possible. Delivery will be made by DHL, Parcel Force or DPD for parcel orders. Delivery on bigger orders, such as pallet orders, will be made by Pallet Ways or Pallet Track. Delivery times have been majorly affected by COVID-19 and the HGV driver shortages, so some deliveries can take longer than expected. Our standard delivery is expected to be received between 3-5 working days, however, due to these issues some deliveries haven’t been completed until up to 10 working days. Unfortunately this is out of our control and we cannot be held responsible for any issues caused by couriers. Orders can be placed for next day delivery, before 10am Monday – Thursday. Please note that orders placed after these times/days may effect delivery times and can prolong your waiting time for orders. Please note that Powerclean Chemicals LTD. (Molecular) retain full ownership of products until full payment is received. Any orders that are placed after 4pm Monday – Friday will not be processed until the next working (business) day. Orders placed after 4pm on Fridays, or on weekends, will not be processed until the Monday (the next working day).
PAYMENTS
Payments made on our website will be done through the site’s payment gateways Stripe or PayPal. Orders that have been placed via email or telephone can only be paid via bacs transaction. Failure to do so will result in us, Powerclean Chemicals LTD. (Molecular), refusing to send out your order. Please note that all products on order are owned fully by Powerclean Chemicals LTD. (Molecular) until full payment has been received, and we have the right to legally recover and cancel your order.
VAT/TAX
All prices on our website, www.molecular-uk.com, are inclusive of VAT. If you require a VAT receipt or VAT invoice then please contact us direct via email to hello@molecular-uk.com or by telephone on 01728 831849.
SECURITY
In order to place an order via our website, www.molecular-uk.com, we will require you to provide your name, company name (if applicable), contact telephone number, email address, delivery address, billing address and payment details. We, Powerclean Chemicals LTD. (Molecular), know of no documented cases of credit and debit card fraud from using our website shop. All debit and credit card details are processed using the site’s payment gateways, Stripe and PayPal, secure transaction systems. We do not store any credit or debit card information on our website or any of our own computers or phones. We want you to order in confidence and we want to assure you of this. We will also not disclose or leak any of your other information, name, address, company, phone number, email, to any other party.
CONTACT US
If you are unsure about anything in this document, or you just want to enquire about us or our products, then you can email us at hello@molecular-uk.com, phone us on 01728 831849, or you can write to us at; Powerclean Chemicals LTD. (Molecular), Eastland Industrial Estate, Leiston, Suffolk, IP16 4LL. Please note that we advise people to email us with any enquires to save any disappointment.
